Guest Paul Dunay, Social Media Machine and Global Managing Director of Services and Social Marketing for Avaya
Are you using social media to provide amazing customer support at a fraction of typical costs? Any marketer who’s playing to win MUST be aware of Paul’s insights about the true measures of social media: loyal, happier customers and increased revenue.
Part 1 – Facebook is the Third-Largest Country…and How That Changes The World for Marketers
Part 2 – Powerful, Authentic, Strategic Customer Support with Social Media
Bonus Clip – Mining Intelligence from Social Media
Part 1 Transcripts Part 1 | Part 2 | Part 3 | Part 4
Part 2 Transcripts - Part 1 | Part 2 | Part 3 | Part 4
Learn more about Paul Dunay & his (newest) book Facebook Advertising for Dummies.
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