Social Media to Retain and Collaborate with Customers…with Paul Dunay

Guest Paul Dunay, Social Media Machine and Global Managing Director of Services and Social Marketing for Avaya

Are you using social media to provide amazing customer support at a fraction of typical costs?  Any marketer who’s playing to win MUST be aware of Paul’s insights about the true measures of social media: loyal, happier customers and increased revenue.

Sneak Preview 1

Sneak Preview 2

Sneak Preview 3

Part 1 – Facebook is the Third-Largest Country…and How That Changes The World for Marketers

Part 2 – Powerful, Authentic, Strategic Customer Support with Social Media

Bonus Clip – Mining Intelligence from Social Media

Part 1 Transcripts Part 1 | Part 2 | Part 3 | Part 4

Part 2 Transcripts -  Part 1 | Part 2 | Part 3 | Part 4

Learn more about Paul Dunay & his (newest) book Facebook Advertising for Dummies.

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